The Outsourcing/Systems Integration Group is primarily a “customer side” outsourcing, systems integration and information technology/business process support practice.
- Outsourcing. We assist clients in domestic and offshore data center/network ("ITO"); software application development and maintenance ("ADM"); application services provider ("ASP") and business process ("BPO") outsourcing arrangements; as well as joint venture shared services arrangements for ITO, ADM, ASP and BPO services.
- Systems Integration. We assist clients in domestic and offshore Enterprise Resource Platform ("ERP") initiatives comprising the purchase of a license as well as support and maintenance services for enterprise-level software systems and the engagement of a professional services provider to configure and implement the ERP across the client’s enterprise (regional or global) and to train the client’s employees in the use, operation and maintenance of the ERP systems and attendant business processes.
- IT/Business Process Support. We assist clients with their “business as usual” software and intellectual property licensing and development arrangements, and their professional services engagements with consultants, contractors and ERP-level software providers.
In each of these three practice areas, our experience extends to participation in the RFP and service provider qualification and down-selection process; the definition, negotiation and governance of the arrangements; dispute resolution; and the restructuring and repricing of existing arrangements.
Our services include advice across a broad range of matters attendant with domestic and offshore outsourcing, systems integration and licensing arrangements. These matters include relationship governance, dispute resolution, taxation, intellectual property, privacy, data protection, transborder data access and transfer, security, export and import (deemed exports) controls, immigration, third-party rights and consents under client contracts and licenses, client employee transition/release, affected client facilities, and asset transfers and leases.
Our practice group is made up of attorneys who practice exclusively in the outsourcing, systems integration and IT/business process support areas.
We regularly assist clients with initiatives that include software application development, maintenance and support; back office and customer-vendor facing business processes; regulatory compliance business processes; procurement, logistics and fulfillment; warranty, depot and field repair; temporary staff management; permanent hire recruitment and training; integrated end-to-end banking/financial operations; human resources and benefits administration; pension plan administration; group insurance and benefit plan administration; finance and accounting operations; CIS/CRM operations; data center (mainframe/midrange), hosting, network (voice/data), desktop and support/call desk operations; manufacturing; call/contact center (customer support/international operations support); end-to-end customer service value chain operations; participant authentication and digital certificate issuance/management for online transactions; and Web-enabled operations.
We cover a broad geographical area with experience in the United States, Canada, Mexico, Brazil, Chile, Colombia, Argentina, Hong Kong, Singapore, the United Kingdom, France, Belgium, Spain, Ireland, Germany, Australia, South Africa, the Philippines, India, Japan, Costa Rica, Jamaica, New Zealand and the People’s Republic of China.
We have extensive experience in representing customer-side clients in negotiations with a wide range of vendors and service providers, including IBM, EDS, ACS, SAP, Oracle, Acxiom, Alliance Data Systems, US InternetWorking, CSC, GE, HP, Accenture, Deloitte, Hitachi, PwC Unifi Network (now Mellon Financial), SAIC, Ceridian, Hewitt, Alltel, Fidelity Information Services, Metavante, West Corporation, FiServ, ADP, Cap Gemini, AT&T, MCI/WorldCom, Tata Consulting Services, Infosys, 24/7, Genpact, CGI, Wipro, Cognizant, Level 3, Allegis Group Services, Diversified Information Technologies, Sutherland Global Services, Hund Sun Global Services, Saksoft, Bleum, J.D. Power, Cayenta, Lawson, Severn Trent and similar entities.
© 2013 Sutherland Asbill & Brennan LLP