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Annual Survey Finds Customers More Satisfied with Coops than IOUs

The American Customer Satisfaction Index (ACSI), which annually surveys some 70,000 consumers, found that energy coops scored, on average, several points higher than investor-owned utilities (IOUs) in customer satisfaction.  Touchstone Energy coops tied
December 3, 2012

The American Customer Satisfaction Index (ACSI), which annually surveys some 70,000 consumers, found that energy coops scored, on average, several points higher than investor-owned utilities (IOUs) in customer satisfaction.  Touchstone Energy coops tied their all-time high showing in ACSI with a score of 83 compared to the IOU average of 76.  The top utility, with a score of 85, was Atmos Energy, which provides only natural gas.  Click here for more.

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Elizabeth S. Cha, Associate
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