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Customer Satisfaction With Energy Utilities Hits Decade High

According to the American Customer Satisfaction Index (ACSI), customer satisfaction with energy utilities has risen by 0.8 percent to 74.7 on the ACSI's 0-100 index scale. This year, the ACSI expanded its coverage of energy utilities to include the three
April 20, 2011

According to the American Customer Satisfaction Index (ACSI), customer satisfaction with energy utilities has risen by 0.8 percent to 74.7 on the ACSI's 0-100 index scale. This year, the ACSI expanded its coverage of energy utilities to include the three major categories of investor-owned, municipal and consumer-owned coops. Coops have much higher scores than investor-owed utilities, and Touchstone Energy Cooperatives, an alliance of more than 700 local electric coops across the country, had the best score of any energy utility, regardless of category. To get the full numerical breakdown, read the press release from ACSI here.

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