Experience

Search Experience
SearchClear


Sutherland represents a provider of online information and analytics in a broad spectrum of business process outsourcing arrangements.

ClientConfidential
Description

Sutherland advised a provider of online information and analytics regarding its print-and-mail services relating to the fulfillment of orders for personal solutions products (credit reports with scores, credit watch kits, credit monitoring alerts) and regulated consumer services products (credit files, dispute verifications, notification letters, “specialty” letters mandated by certain states, Federal FACT Act reports).
 
Sutherland also counseled the client regarding consumer service mail, e-mail and call centers for performing data processing services in response to consumer requests related to Equifax’s credit files. Services include delivering credit files, correcting credit files, supplementing a credit file with additional information and fulfilling opt-out requests. These operations were outsourced to multiple vendors involving multiple agreements.

We also represented the provider in outsourcing multiple call centers, including consumer sales call centers (web, mail and VRU) for U.S. and Canadian direct telephonic and online sales of credit reporting, fraud alert and credit monitoring. In addition, the client outsourced multiple consumer and commercial call centers that process telephonic and online inquiries and transactions for regulated credit reporting, disclosure and disputes and also for consumer credit information, reporting, credit card customer candidate profiling, fraud detection and analytics.

Additionally, we negotiated a facilities management and lease administration/transactions outsourcing arrangement for the management of U.S.-based facilities and their global lease portfolio.

Related Practices/Industries

Our Story

Sutherland Asbill & Brennan LLP is an international law firm helping the Fortune 100, industry leaders, sector innovators and business entrepreneurs solve their biggest challenges and reach their business goals. Dedicated to unfaltering excellence in client service, we are known for our business savvy and industry intelligence, providing creative and custom solutions for each of our clients. Industry and business experience makes the difference for our clients.

click to watch Videocast: DOL Fiduciary Rule Litigation Impacts
Videocast: DOL Fiduciary Rule Litigation Impacts
Atlanta, GA
Washington, DC
© 2017 Sutherland Asbill & Brennan LLP / Sutherland (Europe) LLP
MYBRIEFCASE
Add this page to MYBRIEFCASE
Add Page to MYBRIEFCASE
Experience - Sutherland represents a provider of online information and analytics in a broad spectrum of business process outsourcing arrangements.
Current MYBRIEFCASE Pages
Save ChangesDownload MYBRIEFCASEClear All